Shipping policy

At NJK Online, we are committed to delivering your orders efficiently and on time. Below is an overview of our shipping process and policies:


1. Shipping Locations

  • Local Shipping: We deliver nationwide within Nigeria.

  • International Shipping: We offer worldwide shipping via DHL or FedEx.


2. Shipping Timeframes

  • Within FCT (Abuja): Same-day delivery or within 24 hours.

  • Outside FCT (Within Nigeria): 3-5 working days.

  • International Shipping: Delivery times vary based on the destination country and the shipping carrier’s timelines, usually between 2-14 business days.


3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location.

  • International shipping costs depend on the weight of the package and destination.


4. Order Processing Time

  • Orders are processed within 1-2 business days after confirmation of payment.

  • You will receive an email or SMS confirmation with tracking details once your order is shipped.


5. Tracking Your Order

  • Once shipped, you will be provided with a tracking number to monitor your delivery status.

  • For local deliveries, use the FedEx RedStar website or contact us for updates.

  • For international deliveries, use the DHL or FedEx tracking portal.


6. Delivery Issues

  • Ensure your shipping address is accurate to avoid delays.

  • If your package is lost or delayed, please contact us immediately so we can assist you in resolving the issue.


7. Custom Duties and Taxes (For International Orders)

  • Import duties, taxes, and customs fees may apply for international orders. These charges are the responsibility of the customer.