HOW DO I MAKE A PURCHASE?
Shopping with njkonline is easy; just add selected items to your shopping cart, then click “Shopping Cart” at the top right-hand corner of your browser window.
WHAT METHODS OF PAYMENT DOES NJK ACCEPT?
njkonline currently accepts the following forms of payment: Visa, MasterCard, Apple Pay, Samsung Pay and Paypal. We are unable to accept checks, cash or money orders.
DO I HAVE TO SET UP AN ACCOUNT TO PLACE MY ORDER?
No—you do not need an account with njkonline in order to shop with us.
However, registering for an account with us is easy and provides you with the following benefits:
Quick and easy checkout
Personalized profile including payment options and address book
Wish list
Email updates: be the first to hear about product launches and exclusive events
Calendar of events and ideas
To create your account, simply click here
WHAT DOES IT MEAN IF AN ITEM IS ON PRE-ORDER?
Pre-order merchandise is any item that is available for sale but has not yet been received by our distribution center. Or, that has sold out and is being restocked.
HOW DO I REDEEM A PROMOTIONAL CODE?
While we often offer promotions that are automatically added to your order during the checkout process, you may sometimes qualify for an offer that is associated with a specific code. To redeem an offer using a promotional code, simply follow the steps below.
When beginning the checkout process, type the code into the “Promotion Code” box at the lower right-hand corner of your Shopping Bag and click on “Apply”.
Check to ensure that your discount has been applied under “Discount” at the right-hand side of the screen, then click on “Proceed to Purchase”.
For further assistance, please contact us via email at info@njkonline.com or by phone at +234 817 344 44 42, 11:00 AM – 5:00 PM. Monday through Friday except when closed in observance of the following holidays: New Year’s Day, Independence Day, Labour Day, and Christmas Day.
CAN I CANCEL MY ORDER?
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.
However, returning or exchanging your purchase is easy. For additional information, please visit our returns page or contact us via email at info@njkonline.com or by phone at +234 817 344 44 42, 11:00 AM – 5:00 PM. Monday through Friday except when closed in observance of the following holidays: New Year’s Day, Independence Day, Labour Day, and Christmas Day.
We apologize for any inconvenience and look forward to assisting you!
HOW DO I RETURN OR EXCHANGE MY ORDER?
To read more about our return and exchange policy or begin the online returns process, click here. Returns can be mailed to our warehouse using a pre-paid return label, or by any trackable shipping method.
WHEN I MAKE A RETURN, WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
For returns made within the date range specified in our return policy, you will be refunded the full value of your order, minus original and return shipping charges.
HOW LONG WILL IT TAKE FOR MY REFUND TO COME THROUGH?
Please allow us approximately 14 business days to process returns; we will send you a confirmation email when your return is complete. Depending on your bank or credit card company, it may take 1 billing cycle after your credit is applied for it to post to your account. See our Refunds section for more information.
CAN I HAVE MY ORDER SHIPPED TO MULTIPLE ADDRESSES?
Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.
CAN I HAVE MY ORDER SHIPPED TO ADDRESSES OUTSIDE THE NIGERIA?
YES, you can, we deliver our products globally using the best shipping companies.
HOW CAN I RETRIEVE A LOST PASSWORD?
To re-set a forgotten password simply click “My Account” at the upper right-hand corner of your browser window, then click on “Forgot your password?” in the pop-up box and enter your email address when prompted to do so. We will send you an email with a link to your password information.
HOW CAN I BE NOTIFIED OF WEB PROMOTIONS AND SPECIAL OFFERS?
Sign up for our emails here to be the first to hear about product launches and exclusive events. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email you receive from us.
DO YOU HAVE A QUESTION WE DIDN’T ANSWER HERE?
We are glad to offer our assistance. Contact us via email at info@njkonline.com or by phone at +234 817 344 44 42, 11:00 AM – 5:00 PM. Monday through Friday except when closed in observance of the following holidays: New Year’s Day, Independence Day, Labour Day, and Christmas Day.
We look forward to assisting you!
